70 Hornby Road, Blackpool, Lancashire, FY1 4QJ
01253 28 32 58 extension 2

Frequently Asked Questions

Domain & Hosting Questions

A domain name is the address for your website. Your web address is how your customers can find your website on the internet. Websites are hosted on a web server. Domain names are what connects a website to a server. Every domain has to be unique so that the web server knows where to point the user to.
Once designed and configured, your website can have several domain names forward to it. This may be useful if you want to use the .com and .co.uk versions of your trading name. For example, topazblackpool.co.uk forwards to topazblackpool.com
In order to register any domain name the registrar will need the following: Contact Name Contact Address VAT / Company Registration / Charity Number / LTD or PLC Number (if applicable) Contact Number Contact e-mail address If any of these details change we must be notified.
To transfer a .uk domain in tou our servers you will need to change IPS tag to LIVEDOMAINS or EXTEND (all in capital letters). We will let you know which at the time of transfer. or To get your domain name transfer starting simply follow these steps: Unlock the domain name and request the Domain Name's Auth-code from the current domain provider Make sure the domain name's registrant and admin email contact details are set to your email address Then we will do the rest. Please allow upto 5 working days for domain transfer to be completed.
The silver plan can be offered as a hosting only plan,

Payment & Accounting

We accept card payments using Stripe and Bank Transfer.
A deposit of 50% is due when ordering, with the remainder due within 28 days. For renewals a reminder will be sent 28 days prior to the due date.

WordPress Questions

WordPress is an application that runs your website. It is made up of lots of .php scripts and an SQLdatabase.
You can set up as many users as you require.
We would say that WordPress is straight forward and intuitive to use. It can be used in a number of ways, some are simpler than others. There are many videos on YouTube and Vimeo showing you how to use WordPress.
WordPress is cross compatible on all devices, however, a larger screen is required for editing.
The dashboard can be accessed by typing: /wp-login.php after your website address.


SEO stands for Search Engine Optimisation. If your website has been configured by us, the meta data will have been filled in, so that search engines such as google and bing can find your website.
We do not automatically give you FTP access to the server. This is because you can do everything you need with WordPress without having FTP privelages and for server security. However, if you need FTP we can discuss your needs and set it up for you.
Built On Cisco, Juniper and Dell The network operates on industry-leading network equipment from Cisco Systems and Juniper Networks for optimum performance and reliability across the board. We automatically scan for attempted DDoS attacks on our networks, and greatly ameliorate the impact of any attack immediately. We only use high-spec Dell servers in our data centres, so no matter whether you opt for shared web hosting or a dedicated server, you can rest assured that your website is running on fast, high quality hardware from one of the world's leading manufacturers. Server Specification The server has the following specification:- Dual Quad Core Intel® Xeon® processors 32 GB RAM Dual SAS Drive (for the operating system) RAID Mirroring (for the operating system) Dual Power Supplies Quad Gigabit Network Adapters Red Hat Enterprise Linux Platform Red Hat is the leading provider of Linux open source software, for many years now Red Hat Linux has been the number one choice for web hosting companies. Not just because of Red Hat's amazing scalability but also because of its track record as the most stable operating system available in the market today. Our systems utilise the latest Red Hat server technology to allow our servers to be continually up to date with Red Hat system & security patches. Unlike many of our competitors we run Red Hat Enterprise Linux, the most stable release of Red Hat Linux available and the only version that stays totally up to date with security patches. Connectivity We operate a redundant network, meaning that we have multiple multi-gigabit connections to the internet with different backbone providers. In the event that any connection fails, our other connections automatically take all the traffic, meaning that we're highly unlikely to lose connectivity to the internet. We also benefit from Tier 1 connectivity for super-fast internet speeds at all times.
We aim to have websites finished within seven working days, this depends on how quickly you send us your text, graphics, images, videos etc. Domain transfers can sometimes take a week, this is beyond our control.